MGC's Client Experience Team
With collaborative client-centric teams of lawyers and legal professionals, we are focused on client service, end results and cost savings, robust technology and refined legal process management.
Our Client Experience Team is here to ensure that our firm’s clients are being served effectively and efficiently. This team focuses on client communication, feedback and satisfaction, as well as addressing any concerns a client may have. The team also focuses on client metrics, ensuring that our legal professionals are working efficiently and creatively to resolve matters.
Laura Kelly | Chief Client Experience Officer
Highly involved in the claims and legal industries, Laura has earned designations as CPCU (Chartered Property Casualty Underwriter), AIC (Associate in Claims) AIS (Associate in Insurance Services), ARe (Associate in Reinsurance), MLIS (Management Liability Insurance Specialist) through the Insurance Risk Management Institute and CQUIA (Certified Quality Improvement Associate) through the American Society for Quality. She has been active in the CPCU Society for nearly 20 years in a variety of roles, including director on the Society’s National Leadership Council, chair of the 2012 and 2016 Annual Meeting, chair of the Leadership and Managerial Excellence Interest Group, as well as president of the Northeastern New York Chapter. Laura also developed the Women’s Forum in collaboration with the Society’s first four female presidents. In addition, she is a recipient of the Richard A. Gerrond Memorial Award, recognizing her leadership in the development of educational programs for the Society.
As the former Chief Experience Officer at a large national firm, Laura created and led the organization’s Best Practices and Quality Assurance department for over 15 years. Prior to that role, she worked in the insurance industry for nearly 16 years, most recently for a large insurance company where she managed a claims team and conducted audits.